Frequently Asked Questions

Frequently Asked Questions

How to place an order?

If it is not possible to place your order in the store, you can do so via email, WhatsApp, or social media. All orders must be recorded in writing to confirm the customer's intention to purchase the items and to create an order record.  We do not accept phone orders.

Our usual response time for emails is 2 to 24 hours. If you require a more urgent response, please contact us by phone.

The email should contain: – Name – Billing address – Shipping Address (if it is different) – Telephone/mobile phone – NIF for the invoice – Article references intended or images thereof and custom options if desired (e.g., color changes, size, etc.) – Desired quantity of each article

Qual o Preço do seu serviço? – Perguntas Frequentes

The price of each of our products is in the description associated with its image.

Do you have a pre-set catalog? Is it possible to make personalized invitations?

Our default catalogs are our website and Facebook. We also have a wide variety of models on display in our store.
Yes, it is possible to make fully customized invitations and decorations.

Is it possible to pay for my order cash on delivery?

We do not ship on a cash-on-delivery basis. All orders must be paid for at the time of ordering, and we will only proceed with production upon successful receipt of payment.
In some cases (like invitations), we may facilitate a payment of 50% upon ordering and the remaining 50% when the order is ready to ship. The order will only be shipped after full payment is received.

What is the delivery timeframe for my order? – Perguntas Frequentes

The delivery time for orders varies depending on the items ordered. It generally ranges from 3 to 15 days, exceptionally, it may extend up to 1 month. If there is greater urgency, please contact us so that we can treat your order as urgent (if possible) or try together to find another solution or suggestion. This deadline only counts from the moment we receive payment and the mockups necessary for the order are approved.

I live in another country, do you ship internationally? What is the delivery time?

Yes, we ship to any country. To calculate the delivery time, you should add approximately 10 to 15 business days of transit time to the normal delivery time.

Does the price of invitations include printing? – Perguntas Frequentes

Yes, the price of the invitations includes printing, as illustrated in the respective image. All prices indicated already include VAT at the current legal rate.

Does the product price include shipping costs? What are the shipping costs for my order (National / International)?

No, the price of the products does not include shipping costs. Shipping costs depend on the weight and volume of your order. If you wish, contact us with details of what you intend to order and request a quote for shipping. Always provide the destination address for the shipment.

You can pick up your order directly at our physical store, with no shipping costs, at the following address:

Rua de S. Mamede, 1011 – 4745-497 S. Mamede Coronado

Or by shipping via carrier or CTT, with the addition of transportation costs (to be determined based on the weight and volume of your order and destination address).

For mainland Portugal – Delivery is made within 24 to 48 hours.

Deliveries are made between 9 AM and 7 PM.

“RETURNS” – Perguntas Frequentes

Miminhos Rita Catita reserves the right not to accept returns of purchased items as they are festive products.
Returns, cancellations, or refunds do not apply to personalized goods, a situation provided for by law. Information regarding the consumer's right of withdrawal from the contract (private customer) is described in detail in Decree-Law No. 143/2001 and Decree-Law No. 82/2008.

Only products damaged during shipping will be accepted for return.

O que fazer no momento da entrega – Frequently Asked Questions

If you find that, at the time of delivery, the packaging of the product(s) is damaged or open, you may accept the order with the packaging in the described condition, but you must note this fact on the corresponding shipping document to waive responsibility for damages discovered after unpacking them.

Within the next 24 hours, you should contact us via email general@Little cat kisses.com To report the problem.

Custom articles are: All products whose base is altered, meaning items with labels with names, dates, or other information, printed, engraved, or with specific decorations.

Por fim, veja os nossos Products

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