Cookie Policy (EU)

Terms and Conditions

Termos e Condições – Informação da Empresa

Company Name: LEGENDAKATITA – Souvenir Invitations, Ltd.

NIPC: PT 513005463

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1 – Processing and Delivery Conditions

You can pick up your order directly at our physical store, with no shipping costs, at the following address:

S. Mamede Street, 1011
4745-456 S. Mamede Coronado

Horário: 

  • Janeiro, Fevereiro, Outubro e Novembro: De 2ª a 6ª feira, das 09h30 às 17h30.
  • Restante ano (Época Alta): De 2ª a 6ª feira, das 09h30 às 18h30.

Or by shipping via Carrier or CTT, with the addition of transport costs (to be determined based on the weight and volume of your order and destination address). This cost will be communicated to the customer after we receive the order.

The processing/fulfillment time for orders is 3 days to 4 weeks. (For more information, please contact us by email to find out the estimated delivery time for your desired order). Shipping is 24/48 business hours within mainland Portugal. Deliveries are made between 9 AM and 7 PM.
Delivery made on business days from Monday to Friday.
In the event of delays in agreed delivery times due to causes beyond our control, customers will not be entitled to any compensation.

2 – Política de preços – Terms and Conditions

The prices shown on the website and online store miminhosritacatita.com include VAT.

3 - Payment Methods

Payment will always be made in advance by bank transfer, Multibanco reference payment, MB Way, or credit card payment.

4 – Envio – Terms and Conditions

Cada produto da nossa loja online tem um custo de envio associado mediante a quantidade no seu carrinho e a zona de entrega para qual pretende que a sua encomenda seja expedida. Após indicar a sua morada no carrinho ou na finalização da encomenda os portes serão calculados mediante os parâmetros indicados acima. Caso tenha alguma duvida pode-nos contactar sempre pelo whatsapp. 

– For mainland Portugal, shipping is done via CTT or carrier – 24h to 48h;
– Portugal Islands shipping is done via CTT: 5 to 10 days;
– International shipping is via CTT: 5 to 10 days;

You can pick up your order directly at our store, with no shipping costs, at the following address:

S. Mamede Street, 1011
4745-456 S. Mamede Coronado

Horário: 

  • Janeiro, Fevereiro, Outubro e Novembro: De 2ª a 6ª feira, das 09h30 às 17h30.
  • Restante ano (Época Alta): De 2ª a 6ª feira, das 09h30 às 18h30.

 

5 – Devoluções – Termos e Condições

Miminhos Rita Catita reserves the right not to accept returns of purchased items as they are festive products.
Returns, cancellations, or refunds do not apply to personalized goods, a situation provided for by law. Information regarding the consumer's right of withdrawal from the contract (private customer) is described in detail in Decree-Law No. 143/2001 and Decree-Law No. 82/2008.

Only products damaged during shipping will be accepted for return.

What to do at the time of delivery:

If you find that, at the time of delivery, the packaging of the product(s) is damaged or open, you may accept the order with the packaging in the described condition, but you must note this fact on the corresponding shipping document to waive responsibility for damages discovered after unpacking them.

Within the next 24 hours, you should contact us via the contact form to report the issue.

Personalized items are all products that have their base altered; that is, items with name tags, dates, or other information, printed, engraved, or custom-decorated products.

Refund period - 15 days via bank transfer. Indicate the IBAN by email.

6 – Política de Cancelamento – Termos e Condições

If the order does not contain personalized products, it is possible to cancel it by simply sending an email requesting the cancellation (before it is shipped). In case of order cancellation after rough drafts have been sent (even if not approved), there is a €35 fee. For orders of lower value, there is no right to a refund.
The amount paid will be refunded in 15 days via bank transfer. Please provide your IBAN by email.

7 – Resolução Alternativa de litígios de consumo – Terms and Conditions

In the event of a consumer dispute, the consumer can use the European online dispute resolution platform available at https://webgate.ec.europa.eu/odr. For more information about the platform, please consult http://cec.consumidor.pt/topicos1/resolucao-de-conflitos-/resolucao-de-litigios-em-linha.aspx. To find out about registered Alternative Dispute Resolution entities for consumers, consult the Consumer Portal at www.consumidor.pt

8 – Billing

Once we receive your payment, an invoice is issued. If you wish to have your invoice with a VAT number, you must indicate it at the time of purchase.

  • Política de Compra
  • Condições Gerais de Venda
  • Privacidade e Segurança

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